CREDIT CARD REBUTTALS
Customer: I'll send a check for that, ok?
You: Well you can do that if you really want to send a check but the only problem is, it just might take number of days to reach us and who knows by the time I receive your check your domain name might not be available. I mean somebody might just take it away, and as you must be aware that every single day there are hundreds of people who register a domain name. So there's no ant guarantee. So it's only $40 if you could authorize me and once I register the name, you have got the 100% ownership over this domain, which means no other person can have this name again, right? So it's only $40 on today's date, so what would be the Credit Card type?
Customer: What if you misuse/take out more that what I have authorized?
You: I do understand your hesitation Sir/Maam, but you must be aware that the amount you have in your Credit Card is insured amount and nobody can misuse or take out even single penny other than what you have authorized, right? And moreover, the credit card is one of the safest and fastest modes of payment and if anybody tries to misuse or take out some money other than what you have authorized then you can always claim it back to your credit card company, right? So you don't have to worry about anything and its only $40 on today's date that you have to authorize in verification department. So what type of Credit Card do you use?
Customer: Should I be sure that you are only charging me $40 from my Credit Card?
You: Ok, now I understand your hesitation Sir/Maam, See after I take down your credit card information, I have to transfer the line to the third party called National Verification Department where they will be verifying all the information that I get from your side and also they will make you sure that I have not over promised or misrepresented anything to you and that's where you authorized only $40 on today's date and nothing more than that, alright? So what type of Credit Card you use?
Customer: I haven't seen you/where are you calling from/if you exist or not?
You: Ok! I do understand your hesitation Sir/Maam, but to tell you the truth we are into this business since past three years and this is the same way we deal with all of our customers. In fact we not only deal with locals but we cover up almost all over the USA, as we are a huge multinational company and not just in USA, we also have a branch in Australia and UK. If you can be online right now I can show you my official website.
Customer: I'm still not convinced/I don't want to give out the credit card info over the phone?
You: Ok, I understand your hesitation Sir/Maam, but you need not worry about that as we are talking in a very secured line and all the information that I get from your side in encrypted in our database nobody has asses to it -not even me, and even if anybody tries misuse or take out a single penny other than what you have authorized then you can always claim back to your credit card company, right? So you don't have to worry about anything it's only $40 on today's date that you have to authorize. So what type of credit card you use sir?
(Sub-domain case: http://www.yourcompany.com/subdomain/businessname)
It's temporary website that we will design for you.
Customer: I already have a domain name/why do I need to pay $40?
You: Well sir that $40 that you will pay is for Trial Activation and set up fee, also we will register a free domain of your choice. But if you have domain of your own still if you want to register some other domain name we can do that.
If you have a domain name we will design the site in a sub domain i.e. (http://www.yourcompany.com/subdomain/businessname) and once you are ready to approve the design we can upload it to your domain name for that you need to provide us with your FTP username and password, Alright?
Now I will transfer the line to our Verification Department where you will authorize $40 on today's date and as a proof for that they give you a 7 digit number (you can say tracking number or customer id no… but just say one or two of them )
MORE ABOUT THE CREDIT CARDS
There are four types of Credit Cards:
DINER'S CLUB: It has 14 digits and its number starts with 3(3*** ****** ****). The security code is 3 digits at the back of the card.
JCB: It has 16 digits and its number starts with 3(3*** **** **** ****).The security code is 3 digits at the back of the card.
MASTER CARD: It has 16 digits and its number starts with 5(5*** **** **** ****).The security code is 3 digit at the back of the card.
VISA: It has 16 digits and its number starts with 4(4*** **** **** ****). The security code is 3 digits at the back of the card.
AMERICAN EXPRESS (AMEX): It has 15 digits and its number starts with 3(3** *** *** ***). The security code is 4 digits at the front of the card, just above CC number.
Most Common Mistake(s) Found:
The plural form of information not information's.
Customer: "Is this a cold call" is same as the questions "Is this/Telemarketing Call?"
You: No, sir as I mentioned earlier I'm a web designer with the company debonair web working here since past three year and this is the way we deal with all of our customers
(Try to make the customer understand that the proper domain name is very important)
Why Register a Domain Name today?
Domain name is an extension of you business identity: When you have your domain name similar to your business/trading name then it becomes easier for your customers to remember your customers to remember your website address. And more over many people will try to find you on the web by using your business/trading name.
Domain names are limited: There can only be one of each domain name, so it is important to register your domain name before somebody else does. Even if you are not ready to have a website now, you can secure the name because there's no guarantee that it will remain available even if it is the moment.
Domain Names are mobile: Whether your business charges its internet services provider or physical business address, having your own domain name means that you need never change your email and web address, saving you the money and time of reprinting business cards and broachers.
The Domain Name belongs to you: Once registered the domain name, it belongs to you. The domain is like an asset for your business. If another company wants your domain name if other business is ready to pay thousands of dollars.
